Faq

My Account

To create an account with Koolzprint, please visit https://www.koolzprint.com/user_registration.php and complete your registration by filling the required details.

By registering with us, you will be able to order the wide range of products listed on our website. As soon as you register, you get sign up vouchers to help with your initial orders. You can also avail special offers that we have for our registered users regularly. You can see all your available vouchers by checking https://www.koolzprint.com/user-coupon.php

No, you will not be able to place an order without creating an account.

Every offer has a unique coupon code. All offers that you can redeem are available in your account once you login. To know these offers, visit https://www.koolzprint.com/user_coupon.php or go to “My Account” and select “My Coupons”. You can redeem these coupons at the checkout page while placing the order.

My Account provides a dashboard with lots of information regarding your account and transaction details. It is available on the top right side when you click on your name orvisit https://www.koolzprint.com/user_account.php. These are the tabs available in "My Account".

Yes, you will be able to check your past orders from “My Order History” available in "My Account".

You can get your account reset by using the “Forgot Password” option available in the login page https://www.koolzprint.com/user_login.php. You need to provide your registered email address and a link to reset your password will be sent to the email address immediately. In case you still face any issue to login, contact our Support Desk at +91 11 40721810.

Yes, it is absolutely secured and safe platform. Our website uses SSL Technology and you will see a green lock in the address bar to indicate that your connection is secure. Also, we use CCAvenue as the payment gateway. CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL. Click here to verify CCAvenue certificate.

My Orders

You can choose from the wide products range available on our website. You can either search for your product, or navigate the categories and find your products. Once you visit the product page, you will get all the information required in terms of product description, features, timeline and price (Price Calc at RHS top), templates, upload artwork, create design, custom design options.

The products listed on our website are the standard print products required by any business entity. We do fulfil a lot of custom print requirements as well. You fill the Contact Us form and our Support Desk will get back to you.

You can email your requirement to our Support Desk at support@koolzprint.com or call us at +91 11 4072 1810. Our Support team will understand your query and not only help you with the rates and timelines but also hand holds you till the order is processed and delivered.

Yes, we have a design division Studio to help our customers with design for various print products. You can share the design brief after choosing a product and place your design order. Please fill the inquiry form on the page in case you want our design team to contact you.

All our products are listed under product categories. You can go to the product category mentioned on the top band on our website and click on the product you require to print with us. You can also use the search tab available at the top.

You can either fill the Contact Us form and our Support Desk will get back to you or email your requirement to our Support Desk at support@koolzprint.com or call us at +91 11 4072 1810.

Processing time refers to the time taken to make the product ready to ship while shipping time is the time taken for our courier partners to deliver the order to the shipping address shared by you.

The status of all your orders are available in the “My Order History” tab in “My Accounts”. You will also receive SMS and email notifications on the status updates on your registered mobile number and email address.

Please note the error message you receive or take a screenshot of the error and email it to us at support@koolzprint.com or call +91 22 42705050. We will help you out.

CCAvenue, the payment gateway we use for all the transactions on our website is one of the secure gateway.

You need to have an internet connection to browse the products and place your orders. You can use any browser. However, Google Chrome is the most compatible browser.

Artwork and Design Related Queries:

An open file format is the source file in which your design was created by the graphic designer. It comes in CDR (coreldraw), AI (Illustrator) or PSD (Photoshop) format.

You can upload artworks in PDF, CDR, AI or PSD formats to get the quality print output. Avoid uploading lowresolution PDF or JPEG files to print.

Cut Marks: They are also referred as crop marks. They define where the paper sheet will be cut/trimmed to get the actual product size.

Bleeds: The term bleed is used for all objects overlapping the border of the design. It gives cropping some room for error beyond the cut marks.

Safe Margin: This is the border which is given on all four edges to ensure that important content (text and design elements) are not cropped during the cutting process.

The resolution for any artwork should be above 300 dpi.

If the artwork uploaded has any issue you will receive a call or an email from our Support team. Also, your order status will change to “On Hold” along with a comment with the reason for the order to be on hold.

Yes, we do have ready designs/templates for most of our products. These are also bifurcated as per category to make it easy to choose from a wide variety of templates. These templates are not only easily customisable but also available for free!

Yes, we do. Our Design Studio, Pehchaan will help you get the right design as per the design brief you submit while placing a design order.

We have our ready designs for few products which you can use for placing an order, or we have our designing team Pehchaan who can create the design for you as per your requirement.

If it is an editable format file we will be able to do the changes in the artwork.

Pricing, Shpping & Refunds

Go to any product category and you will find Price Calculator which consists of the rates as per the quantity and specifications you choose.

Products which are not listed online, we can provide you a different quote as per your requirements. Please email us on support@koolzprint.com

Yes, GST will be applicable on all your orders.

Our courier partners include BlueDart, FedEx, DTDC, India Post for domestic shipments.

For international shipments we use FedEx.

We can ship to 50+ countries across the globe.

No, currently you cannot choose one of our retail outlets for delivery. You can share your shipping address and we can get it delivered to the address.

Yes, the tracking details are updated to your order once it is shipped out from our facility.

Currently we have two modes of shipping - Standard shipping (By Air) and Ground Shipping (Surface)

The order will be dispatched as per the production timeline mentioned online for each product. Besides this, the shipping or courier time will be additional depending on your postal address and the shipping method that you choose while placing your order. In case of any approval required for the artwork that you share, the timeline will be counted from the time you approve the artwork.

After understanding the issue further we would decide to refund or reprint the order for you.

Payments

These are the options for online payments

  • Debit or Credit cards
  • Net Banking
  • Wallet
  • Cash Card
  • Mobile Payments
  • EMI Options

GST

It is not compulsory to provide GST details. GST registration details for your business or company may be optionally provided if a customer wishes to claim input tax credit on the GST paid if travelling for business reasons. For all other customers, GST details are not required.

  • Create a new account to sign in to your existing account (https://www.koolzprint.com/user_login_popup.php)
  • Go to My Account -> Shipping Addresses (https://www.koolzprint.com/user_address.php)
  • Edit the address where you want to add the GSTIN. Ensure that you put the correct registered company name, address, phone number and GSTIN. Save the address.

Now when you want to order a product, ensure that this address with the GSTIN is selected as the BILLING ADDRESS in your Shopping Cart.

There are 2 scenarios.

If a GST number is available in your Billing Address then GST is applied based on your Billing Address (Business Customer)

  • If Billing Address State is Delhi then CGST + SGST is applied
  • If Billing Address State is not Delhi then IGST is applied

If GST number is NOT available in your Billing Address then GST is applied based on your Shipping Address (Non-Business Customer)

  • If Shipping Address State is Maharashtra then CGST + SGST is applied
  • If Shipping Address State is not Maharashtra then IGST is applied

The most common product HSN Codes and Tax rates are as per the below table.

If you need any additional HSN codes or GST rates, please write to support@koolzprint.com

#Sr First Name HSN Code GST Tax Rate
1 Visiting Card 4911 12%
2 ID Card 4911 12%
3 Letterhead 4820 12%
4 Envelope 4817 18%
5 Notebook 4820 12%
6 Brochures 4901 5%

No, the GST handling is not retroactive. If you added your GSTIN to your account today, you can claim input tax credit for all future orders on Koolzprint. You can’t apply it on old orders on Koolzprint.

  • Company: Koolzprint
  • Address: A-7, Okhla Phase 1, New Delhi 110020
  • State: New Delhi
  • GST Number: